We ensure quality & support. People love us & we love them.
Last updated: 12.26.2025
Welcome to Shubhechha, a food and grocery delivery application operated by Shubhechha. By accessing or using our mobile application, website, or services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Service.
You must be at least 18 years old or the age of majority in your jurisdiction to use our Service.
By using the Service, you represent that the information you provide is accurate and complete.
You may be required to create an account to place orders.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.
[App Name] allows users to browse, order, and receive food and grocery items from partnered vendors.
Product availability, prices, and delivery times may vary based on location and vendor.
We reserve the right to modify or discontinue any part of the Service at any time.
Placing an order constitutes an offer to purchase products.
Orders are confirmed only after acceptance by the vendor and/or us.
We reserve the right to cancel or refuse any order due to unavailability, pricing errors, or suspected fraud.
All prices are displayed in INR (or applicable local currency) and include applicable taxes unless stated otherwise.
Payment methods may include UPI, debit/credit cards, net banking, wallets, or cash on delivery (where available).
We may charge delivery fees, packaging fees, or service charges, which will be shown before checkout.
Delivery times are estimates and may be affected by traffic, weather, or other unforeseen circumstances.
You agree to provide accurate delivery details.
Risk of loss for items passes to you upon delivery.
Orders may be cancelled within a limited time before preparation or dispatch.
Refund eligibility depends on vendor policies, order status, and issue type.
Approved refunds will be processed to the original payment method within a reasonable time.
If you receive damaged, expired, or incorrect items, you must report the issue within [X] hours of delivery.
We may request photos or additional information to resolve the complaint.
Replacement or refund decisions are final and based on our policies and vendor agreements.
You agree not to:
Misuse the Service or engage in fraudulent activities.
Provide false information or impersonate others.
Interfere with the operation or security of the Service.
Use the Service for unlawful purposes.
Promotional offers are subject to specific terms and validity periods.
We reserve the right to modify or withdraw offers without prior notice.
Misuse of offers may result in account suspension.
Vendors are independent entities responsible for the preparation and quality of products.
We do not guarantee vendor performance but facilitate order placement and delivery.
All content, logos, trademarks, and software associated with the Service are owned by or licensed to us.
You may not copy, distribute, or use our intellectual property without prior written permission.
To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the value of the order giving rise to the claim.
You agree to indemnify and hold harmless [Company Name], its employees, and partners from any claims, losses, or damages arising from your use of the Service or violation of these Terms.
We may suspend or terminate your account if you violate these Terms or applicable laws.
Upon termination, your right to use the Service will immediately cease.
Your use of the Service is also governed by our Privacy Policy, which explains how we collect and use your data.
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts located in [City/State].
We may update these Terms from time to time.
Continued use of the Service after changes constitutes acceptance of the updated Terms.
If you have any questions or concerns about these Terms, please contact us at:
Email: support@[appname].com
Phone: +91-XXXXXXXXXX
Address: [Company Address]
